Shipping is included.The Pair saves 10%.

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Good questions.
Plain answers.

Orders, ingredients, refills, and everything in between.

Orders and shipping

How long does delivery take?
Plan on 3 to 9 business days. Orders ship in 1 to 5 business days, then arrive in 2 to 4 business days.
Why is shipping included?
We include shipping in the product price so the order is easier to read. Any applicable taxes appear at checkout.
Do you ship to Alaska or Hawaii?
No. We ship only to the 48 contiguous United States.
Who delivers the order?
USPS delivers orders. Use the shipment email for tracking details.
Can I change my shipping address?
Contact hello@underconsidered.com as soon as possible. We cannot promise a change once fulfillment has begun.
Do I need an account to buy?
No account is required for a one-time order. Subscription management uses the account portal.
What will it say on the box and on my card statement?
Packaging and the card statement line are not confirmed for launch. Do not assume either.
Can I send a gift note?
Gift notes, inserts, and custom packaging are not offered .

Using the products

Why is one tin one person's supply?
A tin contains 30 strips. The direction is one a day, so that is 30 days for one person.
Can we both take the strips?
Each adult needs a separate review of the label and cautions. For two adults using one daily, The Pair provides one tin each.
How do I take a strip?
Place one strip on the tongue and let it dissolve before swallowing. No more than one a day.
What do the strips taste like?
The strips are chocolate flavored. Read the full other ingredients list before choosing.
Can I take more than the directions say?
No. Follow the current product label and do not exceed its directions.
Are the capsule counts the same?
No. Her contains 60 capsules, with two taken daily. Him contains 90 capsules, with three taken before bedtime.
How should I store the strips?
Keep them in a cool, dry place, out of reach of children. Follow the current label.
What is The Pair?
Two tins of Libido Support Strips, ordered together. One tin each. A tin is one person's 30 days.
What is in the Full Set for two?
Two tins of strips, one bottle of Her, and one bottle of Him. A set describes the order, not directions to combine products.
Are sets different formulas?
No. Sets add quantities of the actual products to the cart together.

Safety and who should ask first

Is this safe with my medicines?
Ask your doctor or pharmacist before use. Bring the full product label and your current medicine and supplement list.
Who are the products for?
Adults 18 and over. Read the product-specific ask-first box before choosing.
Do you offer medical advice?
No. Our team can explain product information and orders. A doctor or pharmacist should review questions about personal use.
Where do I find the cautions?
Each product page has a Who should ask a doctor first box beside the buy button. Read the actual label, too.
Who makes your products?
Products are supplied through Supliful. Manufacturer details still need confirmation.
Where are all the ingredient amounts?
Each product page includes the supplier-label Supplement Facts panel. Her lists one combined 802 mg proprietary blend; individual amounts for its fourteen members are not disclosed.
What if a safety seal is damaged?
Do not use the product. Keep the packaging and contact hello@underconsidered.com for order help.
How do I report an unwanted reaction?
For a serious reaction, seek medical care first. Then use Report a problem to reach the team through the appropriate route.
Are there published lab records?
No product testing claim is made . Supporting records need review before related statements are published.

Subscriptions

How do I cancel?
Open your account, choose Manage your subscription, open the plan, and choose Cancel. There is no fee. Contact us if access fails.
Is a subscription required?
No. Buy once is the default. A refill plan starts only when it is chosen.
What is the subscription schedule?
Every month. Read the recurring amount and terms before adding a plan.
How much is the subscription discount?
The plan is 10% below the one-time price. The exact charge and any item discounts appear in the cart.
Will I get a reminder?
A payment reminder is sent before an upcoming subscription charge. Your account shows the next scheduled order.
Can I skip a delivery?
Use Manage your subscription in your account. Read the next order date and confirm the change before processing.
Does cancellation refund a processed order?
Canceling stops future renewals. A processed order is separate and follows the applicable return policy.
Do item discounts count repeated products?
Yes. The item ladder counts quantities, including more than one tin of the same product. The cart shows the actual discount.

Returns and the guarantee

What if it is not for me?
Read the return policy. A voluntary first-order guarantee applies only when active and shown at purchase. Contact us about the policy for your order.
What if an item arrives damaged or wrong?
Email hello@underconsidered.com with the order number and a short description. Keep the product, packaging, and lot details while we review.
Should I send it back first?
No. Contact the team before mailing anything back, so the correct next step can be explained.

Privacy and the quiz

Are my quiz answers saved?
No. Nothing you answer is stored or sent. Closing or reloading the guide clears the answers.
Are quiz answers attached to email?
No. Any optional email signup is separate from the answers.
Is the quiz medical advice?
No. It organizes product and quantity choices. It cannot assess personal health or decide whether a supplement suits someone.
Can I print the result for my pharmacist?
Yes. Use the print control on the result. Keep personal notes private and discuss them directly with a qualified professional.
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